Legal Notice

Name of company

BACKLINE INDUSTRIES

Trading under Tom's Printing Co. ltd

Registered office

Herne Drive, Herne bay, Kent, England.

Contact details

BACKLINEIND@gmail.com

Business ID no.

company ID 1658104

BACKLINE INDUSTRIES – WEBSITE LEGAL POLICIES

(Last updated: March 2026)

1. PRIVACY POLICY

1.1 Who We Are

Backline Industries is a UK-based brand providing apparel and accessories.

Data Controller:
Backline Industries
Email: support@backlineindustries.com (update if different)

1.2 What Data We Collect

We may collect and process the following data:

Name
Email address
Billing & shipping address
Phone number
Payment details (processed securely via third-party providers)
Website usage data (cookies, analytics)

1.3 How We Use Your Data

We use your data to:

Process and fulfil orders
Communicate with you about purchases
Provide customer support
Improve our website and services
Send marketing emails (only if you opt in)

1.4 Legal Basis for Processing

Under UK GDPR, we rely on:

Contractual obligation (to fulfil your order)
Legal obligation (e.g. tax records)
Legitimate interests (improving services)
Consent (marketing emails)

1.5 Data Sharing

We only share data with:

Payment processors (e.g. Stripe, PayPal)
Shipping providers
Website/analytics providers

We do not sell your data.

1.6 Data Retention

We retain personal data only as long as necessary for:

Order fulfilment
Legal/accounting requirements

1.7 Your Rights

You have the right to:

Access your data
Request correction
Request deletion
Object to processing
Withdraw consent

Contact: backlineind@gmail.com

1.8 Cookies

We use cookies to improve user experience and analyse traffic.
You can manage cookies via your browser settings.

2. TERMS & CONDITIONS

2.1 Overview

By using this website and placing an order, you agree to these terms.

2.2 Products

We aim to ensure all product descriptions and images are accurate.
However, slight variations may occur due to:

Screen displays
Manufacturing processes

2.3 Pricing

All prices are listed in GBP (£)
Prices include VAT (if applicable)
We reserve the right to change prices at any time

2.4 Orders

Orders are confirmed once payment is received
We reserve the right to cancel orders if necessary
You will be notified of any issues

2.5 Payment

We accept secure payments via trusted third-party providers.

2.6 Intellectual Property

All content including:

Logos
Designs
Graphics
Branding

…are the property of Backline Industries and may not be used without permission.

2.7 Limitation of Liability

Backline Industries is not liable for:

Indirect or consequential losses
Delays outside our control

2.8 Governing Law

These terms are governed by the laws of England and Wales.

3. RETURNS & REFUNDS POLICY

3.1 Returns Window

You have 14 days from purchase to request a return.

3.2 Eligibility

Items must be:

Unworn
Unwashed
In original condition

3.3 Non-Returnable Items

Custom or personalised items
Clearance items (if specified)

3.4 Faulty or Damaged Items

If your item arrives damaged:

Contact us within 48 hours
We will offer a replacement or refund

3.5 Return Process

To request a return:

Email: backlineind@gmail.com
Include:

Order number
Reason for return

3.6 Refunds

Issued to original payment method
Processed within 5–10 working days

3.7 Alternative Resolution

If an item is still usable, we may offer:

Partial refund (e.g. 10%)
Keep the item

4. SHIPPING POLICY

4.1 Processing Time

Orders are processed within:

1–5 working days

4.2 Delivery Times

UK: 1–3 working days
International: 5–10 working days

(Estimates only)

4.3 Shipping Responsibility

Once dispatched:

We are not responsible for courier delays
Tracking will be provided where available

4.4 Incorrect Addresses

Customers are responsible for accurate shipping details.
We are not liable for lost orders due to incorrect information.

5. CONTACT INFORMATION

Backline Industries
Email: backlineind@gmail.com